Privacy policy

Last updated: 4 September 2026

Privacy Policy

Make to Create Ltd, trading as Making To Create (“Making To Create”, “we”, “us” or “our”), operates this store and website, including its content, features, products and services.

Making To Create is powered by Shopify, which enables us to provide our online store and related services to you.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, place an order, submit photographs, contact us or otherwise use our services.

Please read this Privacy Policy carefully. By using our website or services, you acknowledge that you have read and understood how we process personal information.

Personal Information We Collect or Process

Personal information is information that identifies you or can reasonably be linked to you or another person.

Depending on how you interact with our website and services, we may collect or process:

  • Contact information, including your name, email address, telephone number, billing address and delivery address.

  • Order and transaction information, including products viewed or purchased, personalisation choices, order notes, payment confirmation, delivery details, returns, cancellations and previous transactions.

  • Account information, including your username, password, preferences and account settings where customer accounts are available.

  • Communications sent to us, including emails, contact-form messages, customer-service enquiries, photographs and personalisation instructions.

  • Customer photographs and finished personalised artwork.

  • Device and technical information, including your IP address, browser, device, network connection and other online identifiers.

  • Usage information about how and when you access, browse or interact with our website.

  • Marketing preferences, including whether you have agreed to receive promotional emails.

  • Reviews and associated information transferred from Etsy through Shuttle, where applicable.

  • Information required to prevent fraud, resolve disputes and comply with legal obligations.

Payments are processed securely by Shopify and its payment providers. Making To Create does not directly receive or store your complete payment-card details.

Customer Photographs and Personalised Artwork

When ordering a personalised product, you may provide photographs of yourself, another adult, a child or a pet by email.

These photographs are used only to:

  • Create your personalised design.

  • Prepare a digital proof.

  • Make and fulfil your order.

  • Respond to questions or requested changes.

  • Provide related customer service.

  • Resolve problems involving your order.

By supplying a photograph, you confirm that you have permission from the person shown or, where a photograph shows a child, permission from the child’s parent or legal guardian.

Original photographs and temporary working copies are deleted once they are no longer required following completion of the order.

The finished digital artwork created in Procreate may be retained securely to assist with replacements, future reorders and customer service. Because the finished artwork may still contain an identifiable face, it is treated as personal information.

You may request deletion of retained artwork by emailing maketocreate@gmail.com. We will fulfil the request unless relevant information must be retained for legal, accounting, fraud-prevention or dispute-resolution purposes.

Customer photographs and finished artwork will not be published, posted on social media or used in advertising without permission. They are not used for facial recognition, biometric identification or automated profiling.

How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, email photographs, enter personalisation instructions, contact us, subscribe to marketing or otherwise use our services.

  • Automatically when you browse our website, including through cookies and similar technologies.

  • From Shopify and the payment, technical and ecommerce services it provides.

  • From Etsy and Shuttle where Etsy products, orders or reviews are connected with our Shopify store.

  • From delivery providers regarding the progress and delivery of your order.

  • From service providers that process information on our behalf.

  • From other third parties where permitted or required by law.

How We Use Personal Information

We may use personal information to:

  • Provide and operate our website and services.

  • Process payments and confirm orders.

  • Create personalised designs and digital proofs.

  • Contact you about photographs, personalisation details, proofs, changes or missing information.

  • Manufacture, package and dispatch orders.

  • Provide tracking and delivery updates.

  • Respond to enquiries and provide customer support.

  • Process cancellations, complaints, replacements, returns and refunds.

  • Maintain customer accounts and order histories.

  • Detect and prevent fraudulent, harmful or unlawful activity.

  • Protect our website, business, customers and legal rights.

  • Improve our products, website and customer experience.

  • Comply with tax, accounting, regulatory and legal requirements.

  • Send marketing communications where you have requested or consented to receive them.

  • Display or manage customer reviews where appropriate.

  • Establish, exercise or defend legal claims.

Where applicable, we process personal information because it is necessary to fulfil our contract with you, comply with a legal obligation, pursue our legitimate business interests or because you have provided consent.

You may withdraw consent for consent-based processing at any time. This will not affect processing that took place before consent was withdrawn.

Marketing Communications

We may send promotional emails where you have subscribed or otherwise agreed to receive them.

You can unsubscribe at any time by selecting the unsubscribe link in a marketing email or contacting us at maketocreate@gmail.com.

If you unsubscribe from marketing, we may still send non-promotional communications relating to an order, payment, proof, delivery, account or customer-service request.

Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to:

  • Operate essential website functions.

  • Remember your preferences and shopping basket.

  • Process orders and payments.

  • Maintain website security.

  • Understand website use and performance.

  • Improve the shopping experience.

  • Measure advertising and marketing where permitted.

You can manage available cookie choices through the cookie-consent tool displayed on our website and through your browser settings.

Blocking certain cookies may prevent parts of the website from functioning correctly.

How We Share Personal Information

We may share personal information where reasonably necessary with:

  • Shopify, which hosts and operates our online store.

  • Payment providers that securely process transactions.

  • Royal Mail and other postal or delivery providers.

  • Email, cloud-storage and technology providers used to process orders and customer communications.

  • Shuttle and Etsy where required to connect products, orders and reviews between platforms.

  • Service providers that supply website hosting, analytics, security, customer support or marketing services.

  • Professional advisers, insurers, accountants, legal advisers, regulators or public authorities where necessary.

  • A buyer, successor or relevant adviser in connection with a merger, sale, restructuring or transfer of the business.

  • Other parties where you direct us to share information or provide your consent.

Service providers may process personal information only as permitted by their agreements, privacy notices and applicable law.

We may also disclose information where required to comply with a legal obligation, lawful request, court order or valid legal process, or where necessary to protect our rights or the rights and safety of others.

Shopify

Our website is hosted by Shopify. Shopify collects and processes information about your access to and use of the website to provide and improve its services.

Information submitted through our store may be transmitted to Shopify and relevant service providers in other countries.

You can learn more about Shopify’s processing practices through the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

You can also access Shopify’s Privacy Portal at:

https://privacy.shopify.com

Third-Party Websites and Links

Our website may contain links to websites or platforms operated by third parties.

We do not control and are not responsible for the privacy, security, accuracy or content of third-party websites. Please review the relevant privacy policy before providing personal information to another website or service.

Our inclusion of a third-party link does not necessarily mean that we endorse that website or its operator.

Children’s Data

Our store is intended for use by adults. Children should not place orders or provide personal information directly.

An adult customer may provide a child’s photograph when ordering a personalised product. The customer must be the child’s parent or legal guardian or have permission from the child’s parent or legal guardian to provide and use the photograph.

Children’s photographs are processed only to create the requested personalised design, prepare a proof, fulfil the order and provide related customer service.

A child’s photograph or finished artwork will not be used publicly, posted on social media or included in marketing without appropriate permission.

Security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration and destruction.

However, no system or method of electronic transmission is completely secure. Please do not send passwords, complete payment-card information or other unnecessary confidential information by email.

You are responsible for keeping any account login information secure and should not share your password with anyone else.

How Long We Retain Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

  • Fulfilling and managing orders.

  • Providing replacements, reorders and customer service.

  • Maintaining tax and accounting records.

  • Preventing fraud.

  • Resolving complaints or disputes.

  • Establishing or defending legal claims.

  • Meeting legal and regulatory obligations.

Original customer photographs and temporary working copies are deleted when they are no longer needed following completion of the order.

Finished digital artwork may be retained securely to assist with replacements, reorders and customer service. Customers may request deletion by contacting us.

Retention periods vary depending on the nature of the information, why it was collected and whether we have a legal or operational requirement to retain it.

When information is no longer required, we will delete it or take reasonable steps to remove identifying details.

International Transfers

Shopify and some of our service providers may store or process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate legal safeguards will be used where required. These may include adequacy regulations, recognised standard contractual clauses or other approved transfer mechanisms.

Your Rights

Depending on where you live and subject to applicable exceptions, you may have rights concerning your personal information, including the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information.

  • Ask us to restrict certain processing.

  • Object to certain processing.

  • Request a portable copy of eligible information.

  • Withdraw consent where processing is based on consent.

  • Opt out of marketing communications.

  • Make a complaint about how your information is processed.

These rights are not absolute and may not apply in every circumstance.

We may need to request information to verify your identity before responding to a rights request. We will respond within the timeframe required by applicable law.

To exercise your rights, email maketocreate@gmail.com.

Complaints

If you have a concern about how we process personal information, please contact us first at maketocreate@gmail.com so we can investigate.

You may also have the right to complain to the Information Commissioner’s Office, the UK data-protection regulator:

https://ico.org.uk/make-a-complaint/

If you live outside the UK, you may also be entitled to contact the relevant data-protection authority in your country.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, working practices, technology or legal obligations.

The updated policy will be published on this website and the “Last updated” date will be amended where appropriate.

Contact

If you have questions about this Privacy Policy, our privacy practices or your personal-information rights, please email us at:

maketocreate@gmail.com

Make to Create Ltd
Trading as Making to create

Registered in England and Wales
CRN - 12635625
1 Church road, SN40BZ

For applicable data-protection laws, Make to Create Ltd is the controller of your personal information.