Frequently Asked Questions

How do I send my photographs?

Upload your photos using the photo-upload area on the product page. If the upload doesn’t work, email them to maketocreate@gmail.com after ordering, with your name and order number so I can match them to your order.

What kind of photograph should I send?

Choose a clear, high-quality photograph showing the full face and hair. Natural lighting and a front-facing image usually work best. Avoid screenshots, heavy filters, strong shadows and photographs where part of the head is cropped.

Can I send more than one photograph?

The number of photographs available depends on the product and quantity you select. Please check the product options before ordering or contact me if you’re unsure.

Can you add a party hat, age or wording?

Yes! Available personalisation varies between products, but party hats, ages, wording, colours and other details can often be added. Enter your requests in the “Order special instructions” box at checkout.

Will I receive a proof?

You can choose whether you’d like a digital proof. Write “Yes to proof” or “No proof needed” in your order notes. If you request one, I’ll usually send it within 1–5 days.

Can I request changes to my proof?

Yes. Please check the photos, spelling and personalisation, then reply with any changes by the deadline in my proof message. I’ll set that deadline with your needed-by date in mind.

What happens if I don’t reply to the proof?

My proof message will state your reply deadline, often within 24 hours. If I don’t hear from you by then, I may continue with the design shown to avoid delaying your order. Silence does not count as approval.

How long will my order take?

Production times vary depending on the product, quantity and level of personalisation. Please check the estimated delivery information before ordering. If you need your order for a particular date, contact me before purchasing so I can confirm whether it is possible.

Can you guarantee delivery by my event date?

I’ll always do my best to help, but postal delivery dates cannot be guaranteed. Please order as early as possible and tell me your event date in the checkout instructions.

Do you create products using pet photographs?

Absolutely! Dogs, cats and other much-loved pets can be added to many of my personalised products.

Can you create something that isn’t currently listed?

I love unusual ideas and special requests. Please contact me with what you have in mind, the quantity required and the date of your celebration.

Are digital versions available?

Digital options are available for selected products. Please check the individual product listing or contact me before ordering.

Still need help?

Please use the Contact page or email maketocreate@gmail.com and I’ll be happy to help.